Terms and Conditions

Property rights of the shop and its content are owned by and licensed to © Atelier Twenty-one (Atelier 21). None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.

– COPYRIGHT AND TRADEMARKS

The Atelier Twenty-one (or Atelier 21) will leave a small link to the footer of the website. Please do not remove this link unless you took down the work we have created for you; unless the client purchased the complete design rights to remove the footer credit. Atelier Twenty-one (or Atelier 21) has intellectual and creative rights of every design that Atelier Twenty-one (or Atelier 21) has created. If a designer/developer claims our work as their own, we will ask the removal of the code and will also take full legal action.

– WEB SITE MAINTENANCE

We offer a free maintenance to our custom design clients. This agreement allows for a website maintenance to pages over one-month period. It does not include: updating or replacing nearly all elements, major page reconstruction, new pages, navigation structure changes, attempted updates (tweaks in code) by the client. The period begins on the date the client’s web design site has been launched to client’s hosting service. Major page code and/or database structural changes will be charged at current hourly rates.

– INSTALLATION

In order to install your design, we will need a temporary access to your website, and FTP (WordPress only). It can be a temporary password or an invitation as an admin (Blogger). The Atelier Twenty-One (or Atelier 21) does not store any of your information.

– COMMUNICATION

All communication will be done via email. We would prefer this method to prevent any miscommunication or misunderstanding. It is important to stay on track and progress at a reasonable speed, so that our clients who are patiently waiting can be attended to as quickly as possible. Failure to communicate in a timely manner may result in your project being placed on hold for up to 2 weeks. Fees will be added for designs that take longer than 14 business days if it’s due to client indecision/slow reply. After 30 business days of no communication, your project will be canceled. No refunds will be given for the deposit and already paid work.

– REVISION

Once your design has been installed, it is considered complete. Any further revisions will be subject to get charged at an hourly rate. Full payment must be made prior to the production of additional revisions. Errors as a result of inexperienced attempts to code after the end of the project are not our responsibility to fix and are not included in any package.

– BACKUP

It shall be your own responsibility to ensure that any products, services or information available through this website meets your specific requirements. Please always backup your blog before making changes to the design, code or even when you are updating. Broken pages or design/code as a result of inexperienced attempts at coding or updating are not our responsibility.