frequently asked questions

 1     ARE YOUR INITIAL DEPOSITS REFUNDABLE?

Please keep in mind that all deposits are non refundable as it is our way of securing your spot in our queue.  We often book our projects several months ahead of time and scheduling is the key to making sure we give all of our clients the proper amount of time their project deserves.  With that, we often turn away clients for your reserved time slot.  Therefore, if you back out it may leave an empty spot that could have been given to another project.  Our non-refundable deposit is our way of securing payment and making sure our clients are serious about moving forward with their project.

2      WHAT ARE YOUR BILLING AND INVOICING METHODS?

We accept PayPal payments or written checks/bank transfer($USD). Most project payments are made in two parts; the first half payment is due upon booking and to hold your spot in our design calendar.  The second half of the project payment is due a week prior to the estimated project start date. We offer extended payment plans for projects over $1,500 total with 4 total milestone payments across the span of our project together to make the investment works for you.

3     DO YOU HOST THE WEBSITES YOU DESIGN?

No, the desired domain name and hosting services must be purchased by the client. There are several hosting services that provide excellent customer service.  If you are looking for a reliable and cost efficient hosting service for your WordPress Site, We recommend that you use bluehost.com or hostgator.com for your domain purchase and hosting services.  Our team works with both of these providers on a regular basis.  With that said, Atelier 21 is not responsible for server downtime, software issues or any other compatibility issue that may arise after the launch of the site.

4     DO YOU HAVE OFFICE HOURS?

In an effort to respect your time as well as our time, we have working office hours. Monday through Friday between the hours of 10 pm and 5 pm EST and emails are accepted anytime. We typically respond to emails anywhere from 24 hours to 72 business hours after receipt.  We do our best to respond as promptly as possible and response time usually depends on the workload at that time.